Rules of Operation

WELCOME TO AQUOPOLIS COSTA DORADA WATER PARK

TO ENSURE A SAFE AND PLEASANT EXPERIENCE IN OUR PARK, PLEASE FOLLOW OUR OPERATING RULES AND REGULATIONS.

Safety is a shared responsibility; we expect visitors to Aquopolis Costa Dorada (hereinafter the “Park”) to exercise good judgement and act responsibly to safeguard both their own health and safety and that of those in their care, particularly children, for whom they are responsible and whom they must supervise at all times.

In this regard, visitors (i) must READ, OBEY AND RESPECT all written rules, instructions, warnings and recommendations, as well as all instructions and guidance provided by our staff, and (ii) make APPROPRIATE AND RESPONSIBLE USE of the leisure facilities and any safety equipment provided to them. 

All visitors undertake to behave in a considerate and responsible manner, and agree to (i) treat other visitors, Park staff and the facilities with respect, and (ii) preserve and respect the local flora and fauna.

Visitors who, in the opinion of Park staff, fail to comply with the rules and instructions of staff and/or behave irresponsibly and/or disrespectfully towards other visitors and/or staff, may be expelled from the park without the right to claim any refund. Furthermore, in the event that such visitors hold any of the season passes for the leisure parks managed by GRUPO PARQUES REUNIDOS (“Bono Parques”), measures may be applied to withdraw or cancel the Bono Parques for serious breaches, or to temporarily withdraw or suspend the Bono Parques for minor breaches, in accordance with the provisions of the General Terms and Conditions of this product, available at https://www.bonoparques.es/terminos-y-condiciones.

Finally, please note that the Park reserves the right to report such behaviour to the relevant authorities.

Visitors must therefore act responsibly, both for their own health and safety and for that of those in their care and others around them. 

Please refer to the specific guidelines posted at the entrance to each facility, as well as these park operating rules

To this end, it is also essential that visitors accompanying persons who, either because they are minors or because they have a disability, are unable to read or properly understand the written rules, instructions, warnings and/or recommendations (for example, minors or people with disabilities), explain these to them and remind them whenever necessary, without prejudice to the Park staff being able to provide any assistance that may be required. The Park provides specific information for visitors with disabilities: https://costa-dorada.aquopolis.es/prepara-tu-visita/personas-con-discapacidad 

WARNING! Assess your physical and emotional state BEFORE you simply “go for it” 

The park’s attractions and other facilities, as well as the interactive experiences, can provide our visitors with wonderful memories and thrilling fun! However, they can also be an adrenaline-pumping experience involving various forces (centrifugal and centripetal), acceleration, speed, and rapid, unpredictable movements that may throw you in different directions. All of this can cause, amongst other things, muscle tension and strain in the neck and back, as well as increased heart rate and blood pressure.

THEREFORE, IT IS VERY IMPORTANT THAT YOU DO NOT PARTICIPATE, OR ALLOW ANYONE IN YOUR CARE TO PARTICIPATE, IN ANY RIDE, INTERACTION OR ACTIVITY, IF YOU ARE UNDER THE INFLUENCE OF ALCOHOL, OR ANY MEDICATION OR OTHER NARCOTIC SUBSTANCE THAT MAY AFFECT YOUR HEALTH, SENSES, MENTAL ALERTNESS, REFLEXES AND/OR COORDINATION.

DO NOT PARTICIPATE – OR ALLOW ANY PERSON IN YOUR CARE TO PARTICIPATE – IN ANY ATTRACTION, INTERACTION OR ACTIVITY IF YOU SUFFER FROM, HAVE SUFFERED FROM OR BELIEVE YOU SUFFER FROM ANY MEDICAL CONDITION, PRE-EXISTING HEALTH PROBLEM OR INJURY, INCLUDING - WITHOUT LIMITATION – HEART, NEUROLOGICAL, MUSCULAR, BACK, NECK, BONE, JOINT OR TENDON INJURIES, LIGAMENTS, BRAIN, EYES, EARS, OR ANY OTHER ILLNESS OR INJURY THAT MAY BE TRIGGERED OR AGGRAVATED BY THE USE OF THE ATTRACTION OR BY PARTICIPATION IN THE ACTIVITY. 

YOU SHOULD ALSO NOT USE THIS PRODUCT – UNLESS OTHERWISE INDICATED – IF YOU ARE (OR SUSPECT YOU MIGHT BE) PREGNANT; IF YOU HAVE UNDERGONE SURGERY IN THE LAST FEW MONTHS OR ARE STILL RECOVERING FROM ANY ILLNESS, AILMENT, TREATMENT OR MEDICAL PROCEDURE.

ONLY YOU CAN DETERMINE WHETHER YOU ARE PHYSICALLY AND MENTALLY FIT TO PARTICIPATE SAFELY IN AN ATTRACTION OR OTHER ACTIVITY.

THE PARK CANNOT GUARANTEE YOUR HEALTH – OR THAT OF THOSE IN YOUR CARE –: YOU MUST DETERMINE THAT YOU – OR THOSE IN YOUR CARE – ARE IN SUITABLE CONDITION TO USE AN ATTRACTION OR TAKE PART IN AN ACTIVITY, AND THAT YOU MEET THE AGE, WEIGHT AND HEIGHT RESTRICTIONS SET OUT IN THE OPERATING RULES.

PLEASE REMEMBER THAT YOU ASSUME THE RISKS OF ANY ACTIVITY IN WHICH YOU CHOOSE TO PARTICIPATE. IF YOU HAVE ANY QUESTIONS, OUR STAFF WILL BE HAPPY TO ASSIST YOU. 

To ensure you have the safest and most enjoyable experience at our park, please take note of the following rules: 

• Some attractions, restaurants, shops and leisure activities may remain closed for organisational or technical reasons, which may include maintenance, repair, upgrading and/or improvement work, as well as due to weather conditions that make it impossible or inadvisable to open them for safety reasons or because of the technical limitations of the attractions or facilities themselves, caused by rain, hail, snow, wind or changes in temperature. The Park will endeavour to provide information as far in advance as possible via its website, its official social media profiles and at the Park’s information points. 
• The show schedule is provided for information purposes only and is subject to change at any time. Consequently, the Park reserves the right to modify, suspend or cancel, in whole or in part, the scheduled shows, including the total or partial removal or alteration of certain scenes, elements, acts or stunts, where technical, operational, safety, weather-related or any other reasons arise which, in its sole discretion, make it impossible or inadvisable to hold the event. 
• The cost of the ticket or, where applicable, the Season Pass is non-refundable under any circumstances. 
• The park has a limited capacity.
• For safety reasons, access to certain attractions is restricted based on age, height and physical condition. Please check at the entrance to each attraction for the relevant access restrictions. 
• The Park provides specific information for visitors with disabilities via the following link: https://costa-dorada.aquopolis.es/prepara-tu-visita/personas-con-discapacidad. Please ensure you read this carefully, along with the relevant access conditions, before purchasing reduced-price tickets for people with disabilities and/or visiting the Park
• Entry will not be permitted to anyone attempting to bring in glass or similar items, or other objects which, if thrown, could cause injury to visitors.
• No pets are permitted on the Park premises, with the exception of duly accredited assistance animals, such as guide dogs. 
• Bicycles, roller skates and scooters are not permitted within the Park grounds.
• Out of courtesy and respect for others, queue-jumping or saving places in the queue for other people is not permitted.
• Children under the age of 14 are not permitted to enter unless accompanied by an adult who takes responsibility for their supervision and behaviour.
• The Park entry ticket or, where applicable, the relevant Season Pass, must be kept for the duration of your stay and must be shown to Park or security staff upon request. Aquopolis Costa Dorada reserves the right to remove from the Park any person found on the premises without a valid entry ticket or, where applicable, a valid Season Pass. 
• Certain services and activities within the Park are not included in the admission price. For further information, please enquire at the information desk at the Park entrance.
• The Park does not have a public address system for broadcasting personal messages.
• The sale, distribution and consumption of alcoholic beverages and tobacco are prohibited for those under the age of 18.
• The consumption, sale or distribution of any type of drug or narcotic is prohibited within the Park grounds. Aquopolis Costa Dorada will immediately expel anyone who breaches this rule and will notify the authorities accordingly.
• All forms of sales and the distribution of leaflets, flyers or products are prohibited on the Park premises, except those expressly authorised by Aquopolis Costa Dorada.
• Visitors must comply with the regulations governing the use of the Water Activities, as well as the individual and collective rules issued by the Management, lifeguards and other Park staff, in order to ensure greater safety and better hygiene when using the facilities. 
• For security reasons, Aquopolis Costa Dorada reserves the right to have duly authorised staff inspect rucksacks, handbags, bags or other types of luggage in the cases and within the limits established by law.
• It is essential that visitors to the Park keep an eye on and take care of their personal belongings, as the Park accepts no liability, for reasons not attributable to the Park, its facilities or its staff, for any loss, theft, pilferage or damage that these may suffer during their stay at the Park.
• Help to maintain the cleanliness and hygiene of the Park by not throwing or leaving rubbish or other objects or items on the ground that detract from the proper use of such facilities.
• Smoking is prohibited throughout the Park, except in designated areas, which will be clearly signposted. The Park reserves the right to expel from the Park any person who, having been asked by Park staff to comply with this rule, continues to fail to do so. 
• In the picnic area, there is a large terrace with tables and benches where visitors to the Park can eat food they have brought into the Park. The other terraces scattered throughout the Park are for the exclusive use of customers who have purchased their food from any of the Park’s catering outlets. Please note that the Park aims to ensure visitors enjoy the fullest possible themed experience, as well as to maintain the facilities in appropriate conditions of hygiene and cleanliness; therefore, the consumption of food and drink is not permitted outside the designated areas. 
• At this leisure park, photographs are taken both at the entrance, if you wish, and automatically at some of the attractions. There are also accredited photographers who, if you wish, can take photographs of you during your visit to the park. The sole purpose of these photographs is to serve as a souvenir for visitors. These photographs will be destroyed at the end of the day, with no possibility of recovery. Please enquire at the park ticket offices, the information desk or at the entrance to each attraction to find out where you can view and purchase the photographs. Under no circumstances will photographs be sold to persons other than or unrelated to those appearing in the photographs. If you have any queries, comments or questions regarding this information, please contact us at dpo@grpr.com
• The Park is committed to protecting the privacy and personal data of its visitors. You can find information on the processing of personal data carried out via the Park’s website in the Privacy Policy. In accordance with applicable regulations, any other processing of personal data that may take place during your visit or in connection with it will be disclosed and must have the necessary legal basis before being processed. For any further enquiries, please contact the DPO via the following email address: dpo@grpr.com.
• You may only use the attractions and swimming pools whilst wearing swimwear (which must be made of Lycra)
• It is prohibited to take photographs and/or videos in the Park that depict behaviour, gestures, clothing, symbols and/or accessories that are disrespectful, obscene, unlawful, racist, xenophobic, or that in any other way undermine people’s dignity or are inappropriate in a family and children’s leisure setting and/or breach the Park’s operating rules. Furthermore, the Park reserves the right not to take and/or sell photographs and/or videos in which such behaviour is evident. 

Aquopolis Costa Dorada also reserves the right to refuse entry to or remove from its premises, without any entitlement to compensation on the part of the visitors thus removed, any persons who seriously breach the rules set out herein. Furthermore, in the event that such visitors are holders of a Park Pass, measures may be applied to withdraw or cancel the Park Pass for serious breaches, or to temporarily withdraw or suspend the Park Pass for minor breaches, in accordance with the provisions of the General Terms and Conditions for this product, available at https://www.bonoparques.es/terminos-y -conditions.

Furthermore, and without prejudice to the foregoing, Aquopolis Costa Dorada in particular reserves the right to refuse admission or to expel from its premises any persons who seriously contravene the rules listed below or who find themselves in the following situations: 

• Serious disturbance of order in the Park or on its premises or the commission of any offence or - Serious disturbance of order in the Park or its facilities or the commission of any crime or misdemeanour.
• Improper use of tickets or Season Passes (including fraudulent or misuse by the ticket/Pass holder, their resale or forgery). Only tickets purchased at authorised points of sale will be valid.
• Visitors who show obvious signs of intoxication, or any other situation from which it may reasonably be assumed that they are likely to disturb public order or tranquillity.
• Committing acts of vandalism or causing damage to the Park’s facilities.
• Behaviour that disrupts or seriously affects the enjoyment of other visitors.

BATHING ETIQUETTE

• BOOTIES: You may not use booties in slides without a float. These include SPLASH, HURACAN, KAMIKAZE, SPEED RACE, TORTUGA AVENTURA.
• BATHING APPAREL:
  • T-SHIRTS: Only T-shirts made of Lycra ® are permitted.
  • NEOPRENE SUITS: You may not wear neoprene suits in slides without a float. These include SPLASH, HURACAN, KAMIKAZE, SPEED RACE, TORTUGA AVENTURA.
• SUNGLASSES: You may wear sunglasses in swimming pools only. Please ensure they are secured with a cord to avoid losing them.
• DIVING GOGGLES: You may not use diving goggles in slides without a float. These include SPLASH, HURACAN, KAMIKAZE, SPEED RACE; TORTUGA AVENTURA.
• ELECTRONIC DEVICES: You may only bring them with you to WAVES BEACH, MAUI LAGOON, LAKE WAIKIKI (CHILDREN'S AREA, except MINIPARK and TORTUGA AVENTURA), even if they have watertight protection of any kind.

PARENTAL SUPERVISION

• Please keep children and non-swimmers under supervision at all times. Please be sure to comply with the following situations:
  • 0-5 years or if they cannot swim: Please keep them within arm's reach at all times.
  • 6-10 years old or learning to swim: Please keep them close without losing visual contact.
  • 11-14 years: Please keep them within eye contact.
• Life jackets are available for children and adults at the attractions listed below; please make use of them. At WAVES BEACH and MAUI LAGOON, it is MANDATORY for children under 1.20 m in height to wear a life jacket. These are available at each of the pools. Follow ride rules. Diving is strictly prohibited.
• Be mindful of the depth, water flow and features of the pool.
• Lifejackets and lifeguards are no substitute for proper supervision.

Some attractions, shows, restaurants, stores and/or rides may be closed for organizational or technical reasons, which may include maintenance, repairs, upgrades and/or improvements, as well as for weather reasons that make it impossible or inadvisable to open for safety reasons or due to the technical limitations of the attractions or facilities due to rain, hail, snow, wind or changes in temperature. The Park will try to provide information as far in advance as possible via its website, its official social media profiles and at the Park's information points.